AT&T: Your motto says "connecting people at home or i...
A AT&T customer review by GetHuman user ~marilyn from November 20th, 2017
Background on ~marilyn's case
GetHuman: ~marilyn - can you tell our other AT&T customers when your case took place?
~marilyn: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~marilyn a list of common AT&T problems)
~marilyn: "Dispute a Charge" was why I was trying to call.
~marilyn's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marilyn: Your motto says "connecting people at home or in the office better than anybody." First, we had to cancel service with Att because it was so inferior, second, we have waited for over * months to have our old phone number released to us. Finally got the number to the presidents office, It's been * hours, no call back. Maybe change your motto to tying up your life better than anyone else.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~marilyn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marilyn: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~marilyn: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~marilyn: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marilyn taken from his AT&T customer service problem that occurred on November 10th, 2017.