Actavis: I wanted to call regarding the Lidoderm patch w...
A Actavis customer review by GetHuman user GetHuman-161373 from November 19th, 2017
Background on GetHuman-161373's case
GetHuman: GetHuman-161373 - can you tell our other Actavis customers when your case took place?
GetHuman-161373: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Actavis, and if so, how?
GetHuman: And which of these common Actavis customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-161373 a list of common Actavis problems)
GetHuman-161373: "None of those really matches why I wanted to call Actavis that day." was why I was trying to call.
GetHuman-161373's review of Actavis customer service
GetHuman: So how would you sum up your experience for GetHuman's Actavis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-161373: I wanted to call regarding the Lidoderm patch whihc is really substandard. The previous path I used was made by Endo. This patch is half as thick, does not adhere, does not let the skin breath and is difficult to apply as it folds into itself. Its a royal pian and a waste of money. I shared this with my pain management doctor who said he hadd heard the same thing from * other patients in the last few weeks. He is going to prescribe ENDO in the future. Even if Watson were genreic that would mean a replica or copy of Endo. But it is not. Truly dissatfied. Back to the drawing board Watson!
GetHuman: Let's quantify your experience contacting Actavis. On a scale of 1 to 5, how easy is it go get help on a Actavis problem?
GetHuman-161373: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-161373: I'd give them a five out of five on communication.
GetHuman: And what about Actavis's ability to quickly and effectively address your problem?
GetHuman-161373: For that I would say four out of five.
GetHuman: And finally- any advice for other Actavis customers?
GetHuman-161373: Call them early in the day or late. Don't forget any personal or account information you might need for Actavis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-161373 taken from his Actavis customer service problem that occurred on November 12th, 2017.