Adidas: I called to report a damaged soccer ball. After...
A Adidas customer review by GetHuman user ~cafu218 from November 19th, 2017
Background on ~cafu218's case
GetHuman: ~cafu218 - can you tell our other Adidas customers when your case took place?
~cafu218: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Adidas, and if so, how?
GetHuman: And which of these common Adidas customer issues best describes the reason you wanted to talk to them?
(Shows ~cafu218 a list of common Adidas problems)
~cafu218: "Refund a Charge" was why I was trying to call.
~cafu218's review of Adidas customer service
GetHuman: So how would you sum up your experience for GetHuman's Adidas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cafu218: I called to report a damaged soccer ball. After the ** minute wait, it took the customer service agent less than a minute to process my complaint*request. He took my contact information. And the followup will presumably take place through email.
GetHuman: Let's quantify your experience contacting Adidas. On a scale of 1 to 5, how easy is it go get help on a Adidas problem?
~cafu218: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cafu218: I'd give them a one out of five on communication.
GetHuman: And what about Adidas's ability to quickly and effectively address your problem?
~cafu218: For that I would say three out of five.
GetHuman: And finally- any advice for other Adidas customers?
~cafu218: Call them early in the day or late. Don't forget any personal or account information you might need for Adidas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cafu218 taken from his Adidas customer service problem that occurred on November 12th, 2017.