Adobe Photoshop: Waited for call to be answered. then put on hol...
A Adobe Photoshop customer review by GetHuman user ~gef from November 15th, 2017
Background on ~gef's case
GetHuman: ~gef - can you tell our other Adobe Photoshop customers when your case took place?
~gef: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Adobe Photoshop, and if so, how?
GetHuman: And which of these common Adobe Photoshop customer issues best describes the reason you wanted to talk to them?
(Shows ~gef a list of common Adobe Photoshop problems)
~gef: "Complaint" was why I was trying to call.
~gef's review of Adobe Photoshop customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Photoshop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gef: Waited for call to be answered. then put on hold twice by agent.*Agent then responded with information that was standard and already on line and did not address my specific problem.
GetHuman: Let's quantify your experience contacting Adobe Photoshop. On a scale of 1 to 5, how easy is it go get help on a Adobe Photoshop problem?
~gef: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gef: I'd give them a four out of five on communication.
GetHuman: And what about Adobe Photoshop's ability to quickly and effectively address your problem?
~gef: For that I would say one out of five.
GetHuman: And finally- any advice for other Adobe Photoshop customers?
~gef: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Photoshop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gef taken from his Adobe Photoshop customer service problem that occurred on November 14th, 2017.