Adobe Systems: I did not authorize a payment of $**.** and pho...
A Adobe Systems customer review by GetHuman user ~Rwatters from November 16th, 2017
Background on ~Rwatters's case
GetHuman: ~Rwatters - can you tell our other Adobe Systems customers when your case took place?
~Rwatters: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~Rwatters a list of common Adobe Systems problems)
~Rwatters: "Technical support" was why I was trying to call.
~Rwatters's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rwatters: I did not authorize a payment of $**.** and phoned Adobe support when I noted my checking account debited. The person I talked to barely spoke English (no surprise) and after several attempts at communication, agreed to cancel the charge. I reveived an email to that fact, however three days later, the charge reappeared. Adobe support is useless.
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~Rwatters: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rwatters: I'd give them a one out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~Rwatters: For that I would say three out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~Rwatters: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rwatters taken from his Adobe Systems customer service problem that occurred on November 13th, 2017.