Adobe Systems: If I hangup now, I feel like I've wasted my com...
A Adobe Systems customer review by GetHuman user ~marketing company from November 26th, 2017
Background on ~marketing company's case
GetHuman: ~marketing company - can you tell our other Adobe Systems customers when your case took place?
~marketing company: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~marketing company a list of common Adobe Systems problems)
~marketing company: "Overcharge/Strange charge" was why I was trying to call.
~marketing company's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marketing company: If I hangup now, I feel like I've wasted my company's time. I have been put on hold twice already, my phone is showing that I've been waiting for ** min now.
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~marketing company: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marketing company: I'd give them a one out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~marketing company: For that I would say one out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~marketing company: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marketing company taken from his Adobe Systems customer service problem that occurred on November 20th, 2017.