Adobe Systems: Very long(!) download for Photoshop update to CC****

A Adobe Systems customer review by GetHuman user GetHuman-ygelman from December 1st, 2017

Background on GetHuman-ygelman's case

GetHuman: GetHuman-ygelman - can you tell our other Adobe Systems customers when your case took place?
GetHuman-ygelman: Yes. It was evening, on November 25th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman-ygelman: I used the 800-833-6687 number I found for on the GetHuman Adobe Systems customer phone number page I was on: Adobe Systems Customer Service Phone Number
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ygelman a list of common Adobe Systems problems)
GetHuman-ygelman: "Track order" was why I was trying to call.

GetHuman-ygelman's review of Adobe Systems customer service

GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ygelman: Very long(!) download for Photoshop update to CC****
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-ygelman: Over * hour downloading -- just for the update.
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
GetHuman-ygelman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ygelman: I'd give them a five out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
GetHuman-ygelman: For that I would say four out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
GetHuman-ygelman: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ygelman taken from his Adobe Systems customer service problem that occurred on November 25th, 2017.

Adobe Systems

2.20 of 5 stars | 183 reviews

GetHuman-ygelman's Adobe Systems Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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