Adobe Systems: I shouldn't have to call about simple issues wi...
A Adobe Systems customer review by GetHuman user GetHuman-353718 from November 28th, 2017
Background on GetHuman-353718's case
GetHuman: GetHuman-353718 - can you tell our other Adobe Systems customers when your case took place?
GetHuman-353718: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-353718 a list of common Adobe Systems problems)
GetHuman-353718: "Technical support" was why I was trying to call.
GetHuman-353718's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-353718: I shouldn't have to call about simple issues with photoshop, but when I do, I should be able to get someone on the weekends. What is a subscription to Creative Cloud paying for anyway?
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
GetHuman-353718: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-353718: I'd give them a four out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
GetHuman-353718: For that I would say five out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
GetHuman-353718: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-353718 taken from his Adobe Systems customer service problem that occurred on November 23rd, 2017.