Adobe Systems: Have had * online "chats" and called this numbe...
A Adobe Systems customer review by GetHuman user ~rallred from November 16th, 2017
Background on ~rallred's case
GetHuman: ~rallred - can you tell our other Adobe Systems customers when your case took place?
~rallred: Yes I can. It was afternoon, on November 6th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~rallred a list of common Adobe Systems problems)
~rallred: "Technical support" was why I was trying to call.
~rallred's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rallred: Have had * online "chats" and called this number. I followed the prompt ("press *") to discuss "product orders and returns" (I purchased the wrong Creative Cloud product online). After taking *** minutes of explaining (and waiting on hold) what I wanted (to confirm whether either of my previous "chats" * attempts to cancel my order were successful) I was told that I had reached the technical support department and would need to be transferred (arrggggh!!!) After *-** more minutes on hold I was finally connected to "Billing" who have purportedly cancelled my order. Overall a TERRIBLE experience with Adobe.
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~rallred: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rallred: I'd give them a two out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~rallred: For that I would say five out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~rallred: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rallred taken from his Adobe Systems customer service problem that occurred on November 6th, 2017.