Adobe Systems: tech support complaint

A Adobe Systems customer review by GetHuman user GetHuman-tom17 from December 1st, 2017

Background on GetHuman-tom17's case

GetHuman: GetHuman-tom17 - can you tell our other Adobe Systems customers when your case took place?
GetHuman-tom17: Sure. It was morning, on November 29th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman-tom17: I used the 800-833-6687 number I found for on the GetHuman Adobe Systems customer phone number page I was on: Adobe Systems Customer Service Phone Number
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tom17 a list of common Adobe Systems problems)
GetHuman-tom17: "Technical support" was why I was trying to call.

GetHuman-tom17's review of Adobe Systems customer service

GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tom17: tech support complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-tom17: Your technical support is A JOKE. I can't believe I'm paying $*** a year for such lousy service.**Adobe Acrobat doesn't recognize my scanner. I have been bounced like a pinball between various people who have told me the same thing: "I'm confident that I will fix your problem today!" Then, after as much as two hours working on the problem, I suddenly get disconnected mid-call and they never, ever call me back. **When I DO call back, I am told that I can't speak to the person who was working on my problem so I am forced to repeat everything I just explained to a new person who says, "I'm confident that I will fix your problem today!" And the process repeats.**I asked to speak to a supervisor multiple times. In each case, I was told that a supervisor would call me back "in **-** hours." NO ONE HAS EVER CALLED ME BACK. I called Adobe Corporate Headquarters to complain and was told there was no one I could talk to. I was directed back to the same technical support department that has shown how little they care.**This shouldn't be such a complicated problem.**Let this be a warning for anyone considering purchasing Adobe Creative Cloud. LOUSY TECH SUPPORT IN A FOREIGN COUNTRY.. NO ONE TO ADDRESS ISSUES...NO ONE CARES.**I am canceling this service TODAY.
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
GetHuman-tom17: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tom17: I'd give them a one out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
GetHuman-tom17: For that I would say one out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
GetHuman-tom17: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tom17 taken from his Adobe Systems customer service problem that occurred on November 29th, 2017.

Adobe Systems

2.20 of 5 stars | 183 reviews

GetHuman-tom17's Adobe Systems Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Adobe Systems, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Adobe Systems in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!