Adobe Systems: The tech. understood my problem and knew exactl...
A Adobe Systems customer review by GetHuman user ~ceetee from November 26th, 2017
Background on ~ceetee's case
GetHuman: ~ceetee - can you tell our other Adobe Systems customers when your case took place?
~ceetee: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~ceetee a list of common Adobe Systems problems)
~ceetee: "Make a purchase" was why I was trying to call.
~ceetee's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ceetee: The tech. understood my problem and knew exactly how to resolve it. Finally a tech I could understand* he had an accent but it didn't interfere with me having no problem understanding him. I just can't understand why they put folks on the phone that English speaking people can't understand...it happens to me more often than not. From the time I dialed the no. until my issue was fixed and I hung up was ** min. & ** sec. Thanks ADOBE!!!
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~ceetee: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ceetee: I'd give them a two out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~ceetee: For that I would say one out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~ceetee: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ceetee taken from his Adobe Systems customer service problem that occurred on November 19th, 2017.