Adobe Systems: It was a very long wait but I was able to solve...
A Adobe Systems customer review by GetHuman user ~Adobe User from November 24th, 2017
Background on ~Adobe User's case
GetHuman: ~Adobe User - can you tell our other Adobe Systems customers when your case took place?
~Adobe User: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~Adobe User a list of common Adobe Systems problems)
~Adobe User: "Complaint" was why I was trying to call.
~Adobe User's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Adobe User: It was a very long wait but I was able to solve a problem with a person who knew what they were doing. This saved me a lot of time and headache that I had already experienced with online prompts. It was well worth the wait!
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~Adobe User: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Adobe User: I'd give them a two out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~Adobe User: For that I would say five out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~Adobe User: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Adobe User taken from his Adobe Systems customer service problem that occurred on November 16th, 2017.