Adobe Systems: Unbeliebable how poor adobe support is. Lack of...
A Adobe Systems customer review by GetHuman user ~CS4 Customer from October 28th, 2017
Background on ~CS4 Customer's case
GetHuman: ~CS4 Customer - can you tell our other Adobe Systems customers when your case took place?
~CS4 Customer: Yeah. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~CS4 Customer a list of common Adobe Systems problems)
~CS4 Customer: "Make a purchase" was why I was trying to call.
~CS4 Customer's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CS4 Customer: Unbeliebable how poor adobe support is. Lack of communications skills, lack of product knowledge and apathy is incredible.
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~CS4 Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CS4 Customer: I'd give them a one out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~CS4 Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~CS4 Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CS4 Customer taken from his Adobe Systems customer service problem that occurred on October 25th, 2017.