Advance Auto Parts: At store no. **** on Nov *th, the workers Frank...
A Advance Auto Parts customer review by GetHuman user GetHuman-119183 from November 2nd, 2017
Background on GetHuman-119183's case
GetHuman: GetHuman-119183 - can you tell our other Advance Auto Parts customers when your case took place?
GetHuman-119183: Yup. It was evening, on October 29th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-119183 a list of common Advance Auto Parts problems)
GetHuman-119183: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
GetHuman-119183's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-119183: At store no. **** on Nov *th, the workers Frank F. & Dave W. sold and helped me change a hard to reach battery after the store hours ended. These guys stayed late on their time to help a customer. To me this is a great assit to the store chain. because of the service i will buy all of my auto parts from Advanced. This took place in Depew NY on a cold rainey night. THANKs! * Stars
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
GetHuman-119183: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-119183: I'd give them a one out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
GetHuman-119183: For that I would say four out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
GetHuman-119183: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-119183 taken from his Advance Auto Parts customer service problem that occurred on October 29th, 2017.