Advance Auto Parts: Have had great experiences, and district manage...
A Advance Auto Parts customer review by GetHuman user ~Average joe from November 20th, 2017
Background on ~Average joe's case
GetHuman: ~Average joe - can you tell our other Advance Auto Parts customers when your case took place?
~Average joe: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~Average joe a list of common Advance Auto Parts problems)
~Average joe: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~Average joe's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Average joe: Have had great experiences, and district manager was quick to reply when I did. It wasn't a big problem, but the DM fixed it quick.
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~Average joe: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Average joe: I'd give them a three out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~Average joe: For that I would say one out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~Average joe: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Average joe taken from his Advance Auto Parts customer service problem that occurred on November 16th, 2017.