Advance Auto Parts: I have nothing but great things to say about th...
A Advance Auto Parts customer review by GetHuman user ~carproblems from November 23rd, 2017
Background on ~carproblems's case
GetHuman: ~carproblems - can you tell our other Advance Auto Parts customers when your case took place?
~carproblems: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~carproblems a list of common Advance Auto Parts problems)
~carproblems: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~carproblems's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carproblems: I have nothing but great things to say about the * different Advance Auto Parts stores that I have had to visit lately. Merritt Island Fl Shannon came out in ** degree heat and changed my headlight bulb for me. She was extremely knowledgeable and helpful. Bob in Deland, Fl came out in the heat and tested my battery, starter and alternator ** minutes before closing. He was so pleasant and friendly, even though he wound up staying late. Finally I returned to Advance Auto in Merritt Island a couple days later to charge my battery and they again went above and beyond, removing, testing, and replacing the battery while being polite, professional and pleasant. I am so appreciative of all they have done for me. Now headed to get my other headlight bulb replaced at my favorite auto part store.
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~carproblems: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carproblems: I'd give them a five out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~carproblems: For that I would say four out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~carproblems: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carproblems taken from his Advance Auto Parts customer service problem that occurred on November 21st, 2017.