Advance Auto Parts: Jonesboro, AR*ozzy is outstanding!!! Very enthu...
A Advance Auto Parts customer review by GetHuman user ~GREATFUL MOM from November 19th, 2017
Background on ~GREATFUL MOM's case
GetHuman: ~GREATFUL MOM - can you tell our other Advance Auto Parts customers when your case took place?
~GREATFUL MOM: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~GREATFUL MOM a list of common Advance Auto Parts problems)
~GREATFUL MOM: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~GREATFUL MOM's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GREATFUL MOM: Jonesboro, AR*ozzy is outstanding!!! Very enthusiastic personality, knowledgeable, and great sense of humor. Didn't make me feel unintelligent as I searched for my husbands wants and needs. He even replaced my battery in * minutes and it was freezing outside!!! AAP will go far with people like him!!!
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~GREATFUL MOM: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GREATFUL MOM: I'd give them a four out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~GREATFUL MOM: For that I would say five out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~GREATFUL MOM: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GREATFUL MOM taken from his Advance Auto Parts customer service problem that occurred on November 17th, 2017.