Advance Auto Parts: This is abut the store located in ***** Georgia...
A Advance Auto Parts customer review by GetHuman user ~Clement from November 24th, 2017
Background on ~Clement's case
GetHuman: ~Clement - can you tell our other Advance Auto Parts customers when your case took place?
~Clement: Yeah. It was late at night, on November 18th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~Clement a list of common Advance Auto Parts problems)
~Clement: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~Clement's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Clement: This is abut the store located in ***** Georgia Ave, Wheaton, MD*****. I had a trouble in my car. And my mechanic asked me to go and check the prices in this store. I went to the store to ask some questions about the parts I wanted to buy. Then there was an African American guy in the register and I explained him about this matter for about ** mins caused I needed to make sure i'm buying the correct part. Unfortunately, he did not know about this part, and he pulled out the information from the system. He was unable to find it even in their system. So he directed me to another guy around the commercial account area. According to him, the person in the commercial area will be able to help me out and order the product for me. While I was walking towards the commercial area, Store Manager started yelling at me like a beast asking "Where the **** do you think you are going?". She never gave me a chance to reply or explain cause she was only barking like a dog. I was really confused because
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~Clement: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Clement: I'd give them a five out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~Clement: For that I would say four out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~Clement: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Clement taken from his Advance Auto Parts customer service problem that occurred on November 18th, 2017.