Aetna Rx Home Delivery: Placed order for medicine. Waited * weeks. Then...
A Aetna Rx Home Delivery customer review by GetHuman user ~ol60453 from November 6th, 2017
Background on ~ol60453's case
GetHuman: ~ol60453 - can you tell our other Aetna Rx Home Delivery customers when your case took place?
~ol60453: Yup. It was evening, on October 28th.
GetHuman: Did you reach out to Aetna Rx Home Delivery, and if so, how?
GetHuman: And which of these common Aetna Rx Home Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~ol60453 a list of common Aetna Rx Home Delivery problems)
~ol60453: "Complaint" was why I was trying to call.
~ol60453's review of Aetna Rx Home Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna Rx Home Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ol60453: Placed order for medicine. Waited * weeks. Then told backordered by manufacturer. This is a very popular medicine. Told to call back every week to check if medicine is available. * weeks later STILL NOT AVAILABLE!!!! What a joke. Now have to transfer to other pharmacy and pay increased cost - which eats up my RX-D coverage.
GetHuman: Let's quantify your experience contacting Aetna Rx Home Delivery. On a scale of 1 to 5, how easy is it go get help on a Aetna Rx Home Delivery problem?
~ol60453: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ol60453: I'd give them a five out of five on communication.
GetHuman: And what about Aetna Rx Home Delivery's ability to quickly and effectively address your problem?
~ol60453: For that I would say five out of five.
GetHuman: And finally- any advice for other Aetna Rx Home Delivery customers?
~ol60453: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna Rx Home Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ol60453 taken from his Aetna Rx Home Delivery customer service problem that occurred on October 28th, 2017.