Aetna Rx Home Delivery: WORST Customer Service EVER ! The Reps can neve...
A Aetna Rx Home Delivery customer review by GetHuman user ~IvCNuB4 from November 8th, 2017
Background on ~IvCNuB4's case
GetHuman: ~IvCNuB4 - can you tell our other Aetna Rx Home Delivery customers when your case took place?
~IvCNuB4: Yes I can. It was evening, on November 4th.
GetHuman: Did you reach out to Aetna Rx Home Delivery, and if so, how?
GetHuman: And which of these common Aetna Rx Home Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~IvCNuB4 a list of common Aetna Rx Home Delivery problems)
~IvCNuB4: "Overcharge/Strange charge" was why I was trying to call.
~IvCNuB4's review of Aetna Rx Home Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna Rx Home Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~IvCNuB4: WORST Customer Service EVER ! The Reps can never hear you because every time you call it sounds like there is some ghetto hootenanny party going on in the background! You have to repeat everything to them multiple times, they put you on hold for NO REASON, sometimes NEVER come back. Nothing ever gets resolved. I submitted a prescription refill to them * weeks ago. I still don't have it. They sat on it for almost a week until *I* called in to check on it. Then they mailed it to the wrong address. They have no way to track it and no one knows where my prescription is. Managers never get back to you. Even messages sent via their system are never returned ! One Rep lectured me as if it was my fault !
GetHuman: Let's quantify your experience contacting Aetna Rx Home Delivery. On a scale of 1 to 5, how easy is it go get help on a Aetna Rx Home Delivery problem?
~IvCNuB4: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~IvCNuB4: I'd give them a two out of five on communication.
GetHuman: And what about Aetna Rx Home Delivery's ability to quickly and effectively address your problem?
~IvCNuB4: For that I would say three out of five.
GetHuman: And finally- any advice for other Aetna Rx Home Delivery customers?
~IvCNuB4: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna Rx Home Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~IvCNuB4 taken from his Aetna Rx Home Delivery customer service problem that occurred on November 4th, 2017.