Air Berlin: Lost luggage
A Air Berlin customer review by GetHuman user GetHuman14532 from December 4th, 2017
Background on GetHuman14532's case
GetHuman: GetHuman14532 - can you tell our other Air Berlin customers when your case took place?
GetHuman14532: Yup. It was late at night, on November 23rd.
GetHuman: Did you reach out to Air Berlin, and if so, how?
GetHuman: And which of these common Air Berlin customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman14532 a list of common Air Berlin problems)
GetHuman14532: "Cancel flight" was why I was trying to call.
GetHuman14532's review of Air Berlin customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Berlin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman14532: Lost luggage
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman14532: My luggage didn't arrive with my plane, thanks to some nasty delays and a missed connection. Not a huge deal by itself, but it's been ** days and we still can't get anyone on the phone, they can't tell us where it is right now, and the responses to our multiple attempts to contact them have been unsatisfactory...one woman responded to our first email with"Your luggage has been located and is being shipped to you", and when we tried following up changed her answer to a request for a list of the contents. It has been frustrating, incongruous, and inconceivably pathetic.
GetHuman: Let's quantify your experience contacting Air Berlin. On a scale of 1 to 5, how easy is it go get help on a Air Berlin problem?
GetHuman14532: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman14532: I'd give them a five out of five on communication.
GetHuman: And what about Air Berlin's ability to quickly and effectively address your problem?
GetHuman14532: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Berlin customers?
GetHuman14532: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Air Berlin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman14532 taken from his Air Berlin customer service problem that occurred on November 23rd, 2017.