Air Berlin: the worst service, long waiting with no*announc...
A Air Berlin customer review by GetHuman user ~gabriele gerta from November 27th, 2017
Background on ~gabriele gerta's case
GetHuman: ~gabriele gerta - can you tell our other Air Berlin customers when your case took place?
~gabriele gerta: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Air Berlin, and if so, how?
GetHuman: And which of these common Air Berlin customer issues best describes the reason you wanted to talk to them?
(Shows ~gabriele gerta a list of common Air Berlin problems)
~gabriele gerta: "Missing item" was why I was trying to call.
~gabriele gerta's review of Air Berlin customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Berlin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gabriele gerta: the worst service, long waiting with no*announcement of approximate waiting time. Two hang-ups when I didn't give a high score!
GetHuman: Let's quantify your experience contacting Air Berlin. On a scale of 1 to 5, how easy is it go get help on a Air Berlin problem?
~gabriele gerta: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gabriele gerta: I'd give them a three out of five on communication.
GetHuman: And what about Air Berlin's ability to quickly and effectively address your problem?
~gabriele gerta: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Berlin customers?
~gabriele gerta: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Air Berlin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gabriele gerta taken from his Air Berlin customer service problem that occurred on November 22nd, 2017.