Air Berlin: haber llegue a las **:** a coger las targetas d...
A Air Berlin customer review by GetHuman user ~mar from November 22nd, 2017
Background on ~mar's case
GetHuman: ~mar - can you tell our other Air Berlin customers when your case took place?
~mar: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Air Berlin, and if so, how?
GetHuman: And which of these common Air Berlin customer issues best describes the reason you wanted to talk to them?
(Shows ~mar a list of common Air Berlin problems)
~mar: "Make a booking" was why I was trying to call.
~mar's review of Air Berlin customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Berlin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mar: haber llegue a las **:** a coger las targetas de embarque y no me las quisieron hacer porque llegaba * minutos tardes no llebaba nada para facturar llebaba una ni****a peque me perdi en valencia mas deje el coche de alquiler y encima me dejaron tirados reclamo el dinero q perdi porque era injusto que la chica estuviera en el mostrador y no quisiera abrir el ordenador sino nos veremos en consumo
GetHuman: Let's quantify your experience contacting Air Berlin. On a scale of 1 to 5, how easy is it go get help on a Air Berlin problem?
~mar: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mar: I'd give them a five out of five on communication.
GetHuman: And what about Air Berlin's ability to quickly and effectively address your problem?
~mar: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Berlin customers?
~mar: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Air Berlin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mar taken from his Air Berlin customer service problem that occurred on November 15th, 2017.