Air Canada: French speaking AC person asked:"are you an Ame...
A Air Canada customer review by GetHuman user ~Gregory WD from November 4th, 2017
Background on ~Gregory WD's case
GetHuman: ~Gregory WD - can you tell our other Air Canada customers when your case took place?
~Gregory WD: Yes I can. It was morning, on October 26th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Gregory WD a list of common Air Canada problems)
~Gregory WD: "Baggage problem" was why I was trying to call.
~Gregory WD's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gregory WD: French speaking AC person asked:"are you an American" I said "yes" and he HUNG UP (as I waited ** minutes for information about why I paid for Executive First and was in an ECONOMY seat*. DO NOT FLY AIR CANADA !!!
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Gregory WD: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gregory WD: I'd give them a three out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Gregory WD: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Gregory WD: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gregory WD taken from his Air Canada customer service problem that occurred on October 26th, 2017.