Air Canada: I called the **** Saturday afternoon several ti...
A Air Canada customer review by GetHuman user ~Danny from November 21st, 2017
Background on ~Danny 's case
GetHuman: ~Danny - can you tell our other Air Canada customers when your case took place?
~Danny : Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Danny a list of common Air Canada problems)
~Danny : "Cancelled Flight" was why I was trying to call.
~Danny 's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Danny : I called the **** Saturday afternoon several times to ask if I could carry on my guitar as it is oversized and I am having difficulty in finding a case large enough to fit it. I was on hold for almost * hours. Time to drive to * guitar stores and try out * different guitar cases. I only waited the * hours as the voice recording stated there was a **-** waite time. In the future I would suggest you get an answering machine and call your customers back if the waite time is over * min. I hung up after the * hours as my phone battery was out of power.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Danny : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Danny : I'd give them a two out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Danny : For that I would say one out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Danny : Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Danny taken from his Air Canada customer service problem that occurred on November 17th, 2017.