Air Canada: Still on hold after * **** hours for a simple c...
A Air Canada customer review by GetHuman user ~Dan from November 26th, 2017
Background on ~Dan's case
GetHuman: ~Dan - can you tell our other Air Canada customers when your case took place?
~Dan: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Dan a list of common Air Canada problems)
~Dan: "Refund a Charge" was why I was trying to call.
~Dan's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dan: Still on hold after * **** hours for a simple change to my flight itinerary. Must speak with Air Canada customer service because your airline will not allow this change to be done by your customer on line. No updates regarding hold times. Simply music and constant recorder reminders about how great Air Canada is.**Frustrating.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Dan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dan: I'd give them a one out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Dan: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Dan: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dan taken from his Air Canada customer service problem that occurred on November 23rd, 2017.