Air Canada: Waited over an hour. Call was disconnected less...
A Air Canada customer review by GetHuman user ~irate customer from November 7th, 2017
Background on ~irate customer's case
GetHuman: ~irate customer - can you tell our other Air Canada customers when your case took place?
~irate customer: Yeah. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~irate customer a list of common Air Canada problems)
~irate customer: "Refund a Charge" was why I was trying to call.
~irate customer's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~irate customer: Waited over an hour. Call was disconnected less than a minute after agent came on the line. Absolutely ridiculous!!!!!
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~irate customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~irate customer: I'd give them a one out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~irate customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~irate customer: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~irate customer taken from his Air Canada customer service problem that occurred on November 3rd, 2017.