AirBnB: I called several times to ask why they kept cha...
A AirBnB customer review by GetHuman user ~jill818 from November 21st, 2017
Background on ~jill818's case
GetHuman: ~jill818 - can you tell our other AirBnB customers when your case took place?
~jill818: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~jill818 a list of common AirBnB problems)
~jill818: "Update account information" was why I was trying to call.
~jill818's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jill818: I called several times to ask why they kept changing my prices. The first time, the man told me to do something which ended up locking me out of my account for * days. They told me it would be ** hours. I ended up calling * more times, even spoke with a supervisor who told me there was nothing they could do for another day or two. Finally on the *rd, but I think *th, a woman answered and told me that the first thing they should have told me was to clear out my cache or cookies (I forgot), and I did that and was back into my account immediately. In the meantime, I was getting inquiries from people who wanted to rent my house. They responded for me one time and told me that they would only do that once. They said I would just have to wait until the technical department dealt with it. And all I had needed to do, and the first thing they are supposed to tell you to do is clean out your cache. *so my ratings are more of an average from the * I would give the rude guy, to a * for the last
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~jill818: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jill818: I'd give them a four out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~jill818: For that I would say three out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~jill818: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jill818 taken from his AirBnB customer service problem that occurred on November 18th, 2017.