AirBnB: Airbnb holds onto refund $$

A AirBnB customer review by GetHuman user GetHuman-sallych from November 29th, 2017

Background on GetHuman-sallych's case

GetHuman: GetHuman-sallych - can you tell our other AirBnB customers when your case took place?
GetHuman-sallych: Yes I can. It was afternoon, on November 27th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman-sallych: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-sallych a list of common AirBnB problems
GetHuman-sallych: "Loyalty program" was why I was trying to call.

GetHuman-sallych's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sallych: Airbnb holds onto refund $$
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-sallych: They hold onto refunds and their service team do not know how to help. They put you on hold and you are there until the line drops out. Does anyone know how to get a refund out of them (my host has agreed, it's all there in the conversation thread - no host-traveller issue at all) just Airbnb holding on to the money. Very bad!!
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
GetHuman-sallych: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sallych: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
GetHuman-sallych: For that I would say two out of five.
GetHuman: And finally- any advice for other AirBnB customers?
GetHuman-sallych: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sallych taken from his AirBnB customer service problem that occurred on November 27th, 2017.

AirBnB

3.69 of 5 stars | 916 reviews
AirBnB ReviewsAirBnB's Phone NumberAll AirBnB contact infoGeneral AirBnB customer service info
GetHuman-sallych's AirBnB Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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