AirBnB: Airbnb really knows how to provide EXCELLENT cu...

A AirBnB customer review by GetHuman user ~V from November 28th, 2017

Background on ~V's case

GetHuman: ~V - can you tell our other AirBnB customers when your case took place?
~V: Yup. It was middle of the night, on November 26th.
GetHuman: Did you reach out to AirBnB, and if so, how?
~V: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
Shows ~V a list of common AirBnB problems
~V: "Cancel Booking" was why I was trying to call.

~V's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~V: Airbnb really knows how to provide EXCELLENT customer Service. It is too bad only the wait but once someone came on the phone, she really went out of her way to see how to best help me :)
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~V: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~V: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~V: For that I would say four out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~V: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~V taken from his AirBnB customer service problem that occurred on November 26th, 2017.


3.69 of 5 stars | 916 reviews
AirBnB ReviewsAirBnB's Phone NumberAll AirBnB contact infoGeneral AirBnB customer service info
~V's AirBnB Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
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