AirBnB: i made two calls. both way too long, waiting ti...
A AirBnB customer review by GetHuman user ~fille mignon from November 20th, 2017
Background on ~fille mignon 's case
GetHuman: ~fille mignon - can you tell our other AirBnB customers when your case took place?
~fille mignon : Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~fille mignon a list of common AirBnB problems)
~fille mignon : "Missing item" was why I was trying to call.
~fille mignon 's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fille mignon : i made two calls. both way too long, waiting time **-**mins. and unhelpful both times with edward and holly. holly hung up on me without transferring me. never again using airbnb, will be letting my friends know for sure.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~fille mignon : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fille mignon : I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~fille mignon : For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~fille mignon : Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fille mignon taken from his AirBnB customer service problem that occurred on November 19th, 2017.