AirTran Airlines: First of all- the price was fantastic ($** per...
A AirTran Airlines customer review by GetHuman user ~happy customer from October 30th, 2017
Background on ~happy customer's case
GetHuman: ~happy customer - can you tell our other AirTran Airlines customers when your case took place?
~happy customer: Sure. It was afternoon, on October 21st.
GetHuman: Did you reach out to AirTran Airlines, and if so, how?
GetHuman: And which of these common AirTran Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~happy customer a list of common AirTran Airlines problems)
~happy customer: "Cancel flight" was why I was trying to call.
~happy customer's review of AirTran Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's AirTran Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy customer: First of all- the price was fantastic ($** per person from Ft. Myers to Buffalo) We arrived at the airport * hours early because we had to have our car back by ** am. We were going to have a * hour wait in Atlanta too for our transfer, putting us in Buffalo at ** pm. My husband wanted to get rid of the luggage as soon as possible so he went to the desk to ask what time he could check the bag. We were told that we could be on a flight in * hour and in Buffalo by *:** pm. Of course we happily jumped at that opportunity( traveling with * kids). To check * bag was only $**. The carry-ons were allowed on the plane. Great price, great service! Will fly Air-Tran again!
GetHuman: Let's quantify your experience contacting AirTran Airlines. On a scale of 1 to 5, how easy is it go get help on a AirTran Airlines problem?
~happy customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy customer: I'd give them a one out of five on communication.
GetHuman: And what about AirTran Airlines's ability to quickly and effectively address your problem?
~happy customer: For that I would say three out of five.
GetHuman: And finally- any advice for other AirTran Airlines customers?
~happy customer: Call them early in the day or late. Don't forget any personal or account information you might need for AirTran Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy customer taken from his AirTran Airlines customer service problem that occurred on October 21st, 2017.