AirTran Airlines: have tried several telephone * and getting busy...
A AirTran Airlines customer review by GetHuman user ~Marlene Johnson from November 26th, 2017
Background on ~Marlene Johnson's case
GetHuman: ~Marlene Johnson - can you tell our other AirTran Airlines customers when your case took place?
~Marlene Johnson: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to AirTran Airlines, and if so, how?
GetHuman: And which of these common AirTran Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Marlene Johnson a list of common AirTran Airlines problems)
~Marlene Johnson: "Baggage problem" was why I was trying to call.
~Marlene Johnson's review of AirTran Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's AirTran Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marlene Johnson: have tried several telephone * and getting busy signals for at lease * hours Have major problem -SERIOUS PROBLEM WITH A AIR TRAM CREDIT CARD. PLEASE TELL MR HOW TO SPEAK TO HUMAN Marlene Johnson
GetHuman: Let's quantify your experience contacting AirTran Airlines. On a scale of 1 to 5, how easy is it go get help on a AirTran Airlines problem?
~Marlene Johnson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marlene Johnson: I'd give them a two out of five on communication.
GetHuman: And what about AirTran Airlines's ability to quickly and effectively address your problem?
~Marlene Johnson: For that I would say one out of five.
GetHuman: And finally- any advice for other AirTran Airlines customers?
~Marlene Johnson: Call them early in the day or late. Don't forget any personal or account information you might need for AirTran Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marlene Johnson taken from his AirTran Airlines customer service problem that occurred on November 18th, 2017.