AirTran Airlines: The lady I spoke with was very patient and gave...
A AirTran Airlines customer review by GetHuman user ~anonymous from November 19th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other AirTran Airlines customers when your case took place?
~anonymous: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to AirTran Airlines, and if so, how?
GetHuman: And which of these common AirTran Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common AirTran Airlines problems)
~anonymous: "Change flight" was why I was trying to call.
~anonymous's review of AirTran Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's AirTran Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: The lady I spoke with was very patient and gave me the info I needed even though I was frustrated because of difficulty with finding a customer contact number and from changes is procedures since a previous flight. The airtran site is unwieldy and off-putting. I had to go to a non-airtran site to find a customer service number. I'll be glad when the transition to Southwest style is complete!!
GetHuman: Let's quantify your experience contacting AirTran Airlines. On a scale of 1 to 5, how easy is it go get help on a AirTran Airlines problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about AirTran Airlines's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other AirTran Airlines customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for AirTran Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his AirTran Airlines customer service problem that occurred on November 14th, 2017.