AirTran Airlines: Went direct to human after pressing * a ton of...
A AirTran Airlines customer review by GetHuman user ~OkGoDoIt from November 1st, 2017
Background on ~OkGoDoIt's case
GetHuman: ~OkGoDoIt - can you tell our other AirTran Airlines customers when your case took place?
~OkGoDoIt: Yeah. It was morning, on October 28th.
GetHuman: Did you reach out to AirTran Airlines, and if so, how?
GetHuman: And which of these common AirTran Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~OkGoDoIt a list of common AirTran Airlines problems)
~OkGoDoIt: "Frequent flyer program" was why I was trying to call.
~OkGoDoIt's review of AirTran Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's AirTran Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OkGoDoIt: Went direct to human after pressing * a ton of times to get through the prompts and ads. She was very helpful and nice.
GetHuman: Let's quantify your experience contacting AirTran Airlines. On a scale of 1 to 5, how easy is it go get help on a AirTran Airlines problem?
~OkGoDoIt: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OkGoDoIt: I'd give them a one out of five on communication.
GetHuman: And what about AirTran Airlines's ability to quickly and effectively address your problem?
~OkGoDoIt: For that I would say one out of five.
GetHuman: And finally- any advice for other AirTran Airlines customers?
~OkGoDoIt: Call them early in the day or late. Don't forget any personal or account information you might need for AirTran Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OkGoDoIt taken from his AirTran Airlines customer service problem that occurred on October 28th, 2017.