Alabama Power: It forced me to take place in a survey I did no...
A Alabama Power customer review by GetHuman user GetHuman-197181 from November 25th, 2017
Background on GetHuman-197181's case
GetHuman: GetHuman-197181 - can you tell our other Alabama Power customers when your case took place?
GetHuman-197181: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Alabama Power, and if so, how?
GetHuman: And which of these common Alabama Power customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-197181 a list of common Alabama Power problems)
GetHuman-197181: "Cancel service" was why I was trying to call.
GetHuman-197181's review of Alabama Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Alabama Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197181: It forced me to take place in a survey I did not want to participate in.
GetHuman: Let's quantify your experience contacting Alabama Power. On a scale of 1 to 5, how easy is it go get help on a Alabama Power problem?
GetHuman-197181: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197181: I'd give them a five out of five on communication.
GetHuman: And what about Alabama Power's ability to quickly and effectively address your problem?
GetHuman-197181: For that I would say two out of five.
GetHuman: And finally- any advice for other Alabama Power customers?
GetHuman-197181: Call them early in the day or late. Don't forget any personal or account information you might need for Alabama Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197181 taken from his Alabama Power customer service problem that occurred on November 24th, 2017.