Alabama Power: I paid what I thought was the final bill Sept...
A Alabama Power customer review by GetHuman user ~EllenMyer from November 17th, 2017
Background on ~EllenMyer's case
GetHuman: ~EllenMyer - can you tell our other Alabama Power customers when your case took place?
~EllenMyer: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to Alabama Power, and if so, how?
GetHuman: And which of these common Alabama Power customer issues best describes the reason you wanted to talk to them?
(Shows ~EllenMyer a list of common Alabama Power problems)
~EllenMyer: "Meter reading" was why I was trying to call.
~EllenMyer's review of Alabama Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Alabama Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EllenMyer: I paid what I thought was the final bill Sept **** for $***.**. I now have a letter from an agency saying I still owed $**. I was told ONE bill was sent out &they only send ONE. So * years later, I have a bill from this agency for $**.Why not send another bill.
GetHuman: Let's quantify your experience contacting Alabama Power. On a scale of 1 to 5, how easy is it go get help on a Alabama Power problem?
~EllenMyer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EllenMyer: I'd give them a five out of five on communication.
GetHuman: And what about Alabama Power's ability to quickly and effectively address your problem?
~EllenMyer: For that I would say two out of five.
GetHuman: And finally- any advice for other Alabama Power customers?
~EllenMyer: Call them early in the day or late. Don't forget any personal or account information you might need for Alabama Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EllenMyer taken from his Alabama Power customer service problem that occurred on November 8th, 2017.