Allegiant: Actually my wait time was *** minutes! (Yes...
A Allegiant customer review by GetHuman user GetHuman-365100 from November 20th, 2017
Background on GetHuman-365100's case
GetHuman: GetHuman-365100 - can you tell our other Allegiant customers when your case took place?
GetHuman-365100: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-365100 a list of common Allegiant problems)
GetHuman-365100: "Baggage Problem" was why I was trying to call.
GetHuman-365100's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-365100: Actually my wait time was *** minutes! (Yes, * hours and ** minutes) but there wasn't enough space to put that in. I've flown Allegiant and booked for others many times, but if I cannot cancel a flight online (like their instructions say I can) they should not keep me waiting for * hours and ** minutes. Add to that the long distance fees to call them, and I'm not a happy camper! A good business is built on good customer service. The woman I spoke with was kind, but I'm sure she has to talk to lots of frustrated people. Just hire more staff, Allegiant!
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
GetHuman-365100: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-365100: I'd give them a one out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
GetHuman-365100: For that I would say five out of five.
GetHuman: And finally- any advice for other Allegiant customers?
GetHuman-365100: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-365100 taken from his Allegiant customer service problem that occurred on November 10th, 2017.