Allegiant: At **:**pm (conveniently * minutes past when a...
A Allegiant customer review by GetHuman user GetHuman-369910 from November 20th, 2017
Background on GetHuman-369910's case
GetHuman: GetHuman-369910 - can you tell our other Allegiant customers when your case took place?
GetHuman-369910: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-369910 a list of common Allegiant problems)
GetHuman-369910: "Baggage Problem" was why I was trying to call.
GetHuman-369910's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-369910: At **:**pm (conveniently * minutes past when a live chat rep would be available) on *.**.** I receive an email stating my flight scheduled to depart Mon the **th had been rescheduled for Tuesday morning. This is UNACCEPTABLE. This was not weather related but was due to "operational needs." I called the customer service * and after a lengthy prerecorded message was told my wait time would be OVER AN HOUR. My arrival flight was delayed due to "operational needs" as well but not by a day! Can't get a rep on the phone, even after waiting over an hour.
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
GetHuman-369910: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-369910: I'd give them a one out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
GetHuman-369910: For that I would say one out of five.
GetHuman: And finally- any advice for other Allegiant customers?
GetHuman-369910: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-369910 taken from his Allegiant customer service problem that occurred on November 10th, 2017.