Allegiant: Cancelled flight when I scheduled * *** months...
A Allegiant customer review by GetHuman user ~Washington_Lady from November 22nd, 2017
Background on ~Washington_Lady's case
GetHuman: ~Washington_Lady - can you tell our other Allegiant customers when your case took place?
~Washington_Lady: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~Washington_Lady a list of common Allegiant problems)
~Washington_Lady: "Refund Flight" was why I was trying to call.
~Washington_Lady's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Washington_Lady: Cancelled flight when I scheduled * *** months early. Only sent * emails *w subject line "change of itinerary." No phone calls or snail mail. Emails sent ** & ** days after scheduling. During that time Allegiant sent about * emails a week *w promotions. Two days after *nd email I opened "change of itinerary" expecting time change. However, Allegiant Air rescheduled * days later. Of course that was unacceptable. I had to rebook with other airline for double the cost *w stop leaving *AM. Allegiant refused to do anything other than return paid. First call disconnected. Then on hold for another ** minutes. Told only recourse was cancel, not even a prepaid voucher. Refused escalation of call & their agent said I'm disconnecting and disconnected. I reported to port authority. Then received call from corporate who left no number on recorder. Using the caller ID, I reached recorder that said will only return calls regarding past flights, and no others. I left message. Received return call coup
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~Washington_Lady: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Washington_Lady: I'd give them a four out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~Washington_Lady: For that I would say five out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~Washington_Lady: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Washington_Lady taken from his Allegiant customer service problem that occurred on November 16th, 2017.