Allegiant: I gave up after ** minutes. The following day...
A Allegiant customer review by GetHuman user ~Customer service mourner from November 20th, 2017
Background on ~Customer service mourner's case
GetHuman: ~Customer service mourner - can you tell our other Allegiant customers when your case took place?
~Customer service mourner: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer service mourner a list of common Allegiant problems)
~Customer service mourner: "Flight delayed" was why I was trying to call.
~Customer service mourner's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer service mourner: I gave up after ** minutes. The following day, my husband drove to the airport (*hr away) to deal directly with the ticket counter, as was advised on the website. They told him they could do nothing. Ugh.. Back to the phones I go...
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~Customer service mourner: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer service mourner: I'd give them a one out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~Customer service mourner: For that I would say four out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~Customer service mourner: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer service mourner taken from his Allegiant customer service problem that occurred on November 12th, 2017.