Amazon UK: American answered phone and was very helpful. P...
A Amazon UK customer review by GetHuman user GetHuman-267144 from October 30th, 2017
Background on GetHuman-267144's case
GetHuman: GetHuman-267144 - can you tell our other Amazon UK customers when your case took place?
GetHuman-267144: Yes. It was morning, on October 21st.
GetHuman: Did you reach out to Amazon UK, and if so, how?
GetHuman: And which of these common Amazon UK customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-267144 a list of common Amazon UK problems)
GetHuman-267144: "Problem With an Order" was why I was trying to call.
GetHuman-267144's review of Amazon UK customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon UK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-267144: American answered phone and was very helpful. Package from Amazon UK via Home Delivery Ltd late in coming. Observed the delivery van passing my road at the usual HDL delivery time without dropping the parcel. HDL have no contact number listed anywhere so could not contact them. The lady in the American call centre rang the HDL Ipswich Depot in UK. Parcel arrived latter that afternoon with another van.
GetHuman: Let's quantify your experience contacting Amazon UK. On a scale of 1 to 5, how easy is it go get help on a Amazon UK problem?
GetHuman-267144: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-267144: I'd give them a five out of five on communication.
GetHuman: And what about Amazon UK's ability to quickly and effectively address your problem?
GetHuman-267144: For that I would say three out of five.
GetHuman: And finally- any advice for other Amazon UK customers?
GetHuman-267144: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon UK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-267144 taken from his Amazon UK customer service problem that occurred on October 21st, 2017.