Amazon UK: Answered immediately but with a recorded messag...
A Amazon UK customer review by GetHuman user ~coachouse from November 28th, 2017
Background on ~coachouse's case
GetHuman: ~coachouse - can you tell our other Amazon UK customers when your case took place?
~coachouse: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to Amazon UK, and if so, how?
GetHuman: And which of these common Amazon UK customer issues best describes the reason you wanted to talk to them?
(Shows ~coachouse a list of common Amazon UK problems)
~coachouse: "Change order" was why I was trying to call.
~coachouse's review of Amazon UK customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon UK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~coachouse: Answered immediately but with a recorded message. After message very short wait before operator answered. very helpful lady. Gave options for return including a DPD collection. Cannot fault Amazon.
GetHuman: Let's quantify your experience contacting Amazon UK. On a scale of 1 to 5, how easy is it go get help on a Amazon UK problem?
~coachouse: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~coachouse: I'd give them a four out of five on communication.
GetHuman: And what about Amazon UK's ability to quickly and effectively address your problem?
~coachouse: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon UK customers?
~coachouse: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon UK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~coachouse taken from his Amazon UK customer service problem that occurred on November 22nd, 2017.