Amazon: Echo support instantly called me after initiate...
A Amazon customer review by GetHuman user ~Steele Phoenix from November 28th, 2017
Background on ~Steele Phoenix's case
GetHuman: ~Steele Phoenix - can you tell our other Amazon customers when your case took place?
~Steele Phoenix: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Steele Phoenix a list of common Amazon problems)
~Steele Phoenix: "Technical support" was why I was trying to call.
~Steele Phoenix's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steele Phoenix: Echo support instantly called me after initiated by chat support. All around helpful and courteous.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Steele Phoenix: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steele Phoenix: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Steele Phoenix: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Steele Phoenix: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steele Phoenix taken from his Amazon customer service problem that occurred on November 21st, 2017.