Amazon: No customer service

A Amazon customer review by GetHuman user GetHuman-roxanne5 from November 29th, 2017

Background on GetHuman-roxanne5's case

GetHuman: GetHuman-roxanne5 - can you tell our other Amazon customers when your case took place?
GetHuman-roxanne5: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman-roxanne5: I used the 888-280-4331 number I found for on the GetHuman Amazon customer phone number page I was on: Amazon Customer Service Phone Number
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-roxanne5 a list of common Amazon problems)
GetHuman-roxanne5: "Track order" was why I was trying to call.

GetHuman-roxanne5's review of Amazon customer service

GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-roxanne5: No customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-roxanne5: I have not be able to get a hold of customer service and cannot log in to my account because they did not tell me that you were supposed to inform them and I changed it on my profile but now does not recognize me. They should allow me to can my phone number. I have not changed anything else. I have been trying to get a hold them since * am.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
GetHuman-roxanne5: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-roxanne5: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
GetHuman-roxanne5: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
GetHuman-roxanne5: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-roxanne5 taken from his Amazon customer service problem that occurred on November 20th, 2017.


4.14 of 5 stars | 1562 reviews

GetHuman-roxanne5's Amazon Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Amazon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Amazon in any way.

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