Amazon: Her voice was loud, and then so low I couldn't...
A Amazon customer review by GetHuman user ~Mona Wolters from November 20th, 2017
Background on ~Mona Wolters's case
GetHuman: ~Mona Wolters - can you tell our other Amazon customers when your case took place?
~Mona Wolters: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Mona Wolters a list of common Amazon problems)
~Mona Wolters: "Overcharge/Strange charge" was why I was trying to call.
~Mona Wolters's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mona Wolters: Her voice was loud, and then so low I couldn't hear her. She couldn't hear me either. There is some problems with your phone sound.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Mona Wolters: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mona Wolters: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Mona Wolters: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Mona Wolters: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mona Wolters taken from his Amazon customer service problem that occurred on November 15th, 2017.