Amazon: Called to cancel Prime and get a refund. Hardly...
A Amazon customer review by GetHuman user ~Nile River from November 28th, 2017
Background on ~Nile River's case
GetHuman: ~Nile River - can you tell our other Amazon customers when your case took place?
~Nile River: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Nile River a list of common Amazon problems)
~Nile River: "Refund an Order" was why I was trying to call.
~Nile River's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nile River: Called to cancel Prime and get a refund. Hardly any wait and very fast service, all within a couple minutes. A*
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Nile River: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nile River: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Nile River: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Nile River: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nile River taken from his Amazon customer service problem that occurred on November 22nd, 2017.