Amazon: I don't want to speak to an Indian call centre...
A Amazon customer review by GetHuman user ~Elsie from November 24th, 2017
Background on ~Elsie's case
GetHuman: ~Elsie - can you tell our other Amazon customers when your case took place?
~Elsie: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Elsie a list of common Amazon problems)
~Elsie: "Billing" was why I was trying to call.
~Elsie's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elsie: I don't want to speak to an Indian call centre, I tried twice, some have attitudes, others one cannot understand & visa versa. I am an English speaking customer & I expect the same from Amazon. I'm really surprised, I would have thought they'd have learned from BT call centres in India. I am not racist , I'm not bothered if one human being is black white or sky blue pink, but I do expect that Amazon respect us enough to give us English speaking call centres. I had to change my bank because of this, it was a building society & the Indian call centres were selling information to others for small amount of monies. I may call back later but I'm not sure if I want the hassle of an Indian call centre, even though I am interested in prime, it may not be worth it.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Elsie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elsie: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Elsie: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Elsie: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elsie taken from his Amazon customer service problem that occurred on November 15th, 2017.