American Airlines Baggage: * days I have been trying to reach an agent...
A American Airlines Baggage customer review by GetHuman user ~Kathy Mitchell from November 26th, 2017
Background on ~Kathy Mitchell's case
GetHuman: ~Kathy Mitchell - can you tell our other American Airlines Baggage customers when your case took place?
~Kathy Mitchell: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to American Airlines Baggage, and if so, how?
GetHuman: And which of these common American Airlines Baggage customer issues best describes the reason you wanted to talk to them?
(Shows ~Kathy Mitchell a list of common American Airlines Baggage problems)
~Kathy Mitchell: "Cancel flight" was why I was trying to contact.
~Kathy Mitchell's review of American Airlines Baggage customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines Baggage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kathy Mitchell: * days I have been trying to reach an agent!* Today I waited for ** minutes. Saturday and Sunday over an hour each day. Not one of these calls have been answered!!
GetHuman: Let's quantify your experience contacting American Airlines Baggage. On a scale of 1 to 5, how easy is it go get help on a American Airlines Baggage problem?
~Kathy Mitchell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kathy Mitchell: I'd give them a four out of five on communication.
GetHuman: And what about American Airlines Baggage's ability to quickly and effectively address your problem?
~Kathy Mitchell: For that I would say five out of five.
GetHuman: And finally- any advice for other American Airlines Baggage customers?
~Kathy Mitchell: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for American Airlines Baggage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kathy Mitchell taken from his American Airlines Baggage customer service problem that occurred on November 22nd, 2017.