American Express - Personal Savings: Worst banking experience of my life. I have acc...
A American Express - Personal Savings customer review by GetHuman user ~putt from November 7th, 2017
Background on ~putt's case
GetHuman: ~putt - can you tell our other American Express - Personal Savings customers when your case took place?
~putt: Yes. It was afternoon, on October 31st.
GetHuman: Did you reach out to American Express - Personal Savings, and if so, how?
GetHuman: And which of these common American Express - Personal Savings customer issues best describes the reason you wanted to talk to them?
(Shows ~putt a list of common American Express - Personal Savings problems)
~putt: "Complaint" was why I was trying to call.
~putt's review of American Express - Personal Savings customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express - Personal Savings customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~putt: Worst banking experience of my life. I have accounts with Discover and my local community banks. AMEX experience was ugly .. top to bottom until the executive office reached me. By then it was too late.
GetHuman: Let's quantify your experience contacting American Express - Personal Savings. On a scale of 1 to 5, how easy is it go get help on a American Express - Personal Savings problem?
~putt: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~putt: I'd give them a five out of five on communication.
GetHuman: And what about American Express - Personal Savings's ability to quickly and effectively address your problem?
~putt: For that I would say one out of five.
GetHuman: And finally- any advice for other American Express - Personal Savings customers?
~putt: Call them early in the day or late. Don't forget any personal or account information you might need for American Express - Personal Savings to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~putt taken from his American Express - Personal Savings customer service problem that occurred on October 31st, 2017.